Hiring for Noida
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Position Summary
Customer Support Representative are responsible for handling calls from new and existing customers regarding a variety of requests around products as specified by the client. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.
Duties and Responsibilities
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Under Graduates/Graduates
Experience
0-2 years of experience (Customer service in banking or any field)
Skills and Abilities
- Versant 3 or Svar equivalent
- Basic Telephone Etiquettes
- Ability to write, read and speak English to suit business need
- Agent should be able to communicate in English, Hindi
- Regional language proficiency as required
- Decision Making, numerical ability & logical reasoning
- Customer Focus and Being Attentive
Team Leader, HGS India
At HGS, it is not just your work performance that is valued. Your other talents also get due recognition. HGS gives enormous exposure when people want to showcase their talents."
Team Leader, Opearations, HGS India
HGS is a stable and grounding environment that encourages every employee to grow, without exception. For me, that growth opportunities and security are standard for all employees, is extraordinary."